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TERMS AND CONDITIONS FOR ROBOTICS RENTAL & SERVICES


These Terms and Conditions (“Agreement”) govern the rental of robotic equipment and the provision of related services by [Company Name/RobotixRent] (“Company”) to the client (“Client”) for use in events, marketing activations, and automation projects across the GCC (UAE, KSA, Qatar, and Oman).


1. SCOPE OF SERVICES

The Company agrees to provide robotic hardware, software, and technical support as specified in the signed Quotation or Project Proposal. Services may include:

  • Short-term rental for events and brand activations.

  • Custom software programming for specific marketing interactions.

  • On-site technical supervision and "Robot Handling."

2. REGIONAL COMPLIANCE & JURISDICTION

This Agreement is designed to comply with the laws of the GCC member states.

  • UAE: Governed by the laws of the Emirate of Dubai/Abu Dhabi.

  • KSA: Subject to the laws and regulations of the Kingdom of Saudi Arabia.

  • Qatar & Oman: Subject to their respective national commercial laws.

  • The Client is responsible for obtaining any local permits required for the operation of robots in public spaces or specific venues.

3. BOOKING, PAYMENTS & CURRENCY

  • Currency: Payments shall be made in the currency specified in the invoice. For cross-border transactions within the GCC, the exchange rate of 1 OMR to 9.5 AED (or equivalent) shall be applied where applicable.

  • Payment Terms: A 50% non-refundable deposit is required to confirm the booking. The remaining 50% is due at least 7 days prior to the event date.

  • Late Payments: The Company reserves the right to withhold delivery if the full balance is not settled before the mobilization of equipment.

4. DELIVERY AND LOGISTICS

  • Cross-Border Transport: For events in KSA, Qatar, or Oman, the Company manages customs documentation (ATA Carnet or temporary import). Any unexpected customs duties or municipality fees imposed at the venue are the responsibility of the Client.

  • Site Requirements: The Client must provide a flat, leveled surface, stable Wi-Fi (if required for the robot’s AI functions), and a safe charging point.

5. USAGE AND CARE OF EQUIPMENT

  • Supervision: Robots must be operated under the supervision of a Company-certified handler unless otherwise agreed in writing.

  • Restricted Use: Robots may not be used outdoors in direct sunlight, rain, or temperatures exceeding 35°C unless the specific model is rated for such environments.

  • Brand Activation Content: The Client must provide all digital assets (logos, videos, dialogue scripts) at least 10 business days before the event to ensure stable integration.

6. DAMAGE, LOSS, AND INSURANCE

  • Client Liability: The Client is liable for any physical damage caused to the robot by event attendees, venue staff, or third-party contractors.

  • Technical Failure: If a robot malfunctions due to internal hardware/software error, the Company will attempt an immediate repair or provide a replacement. The Company’s liability is limited to a pro-rata refund of the rental fee for the duration of the downtime.

  • Theft: In the event of theft or total loss during the rental period, the Client shall be liable for the full replacement value of the equipment.

7. INTELLECTUAL PROPERTY

  • All software, custom code, and AI configurations developed by the Company remain the exclusive property of the Company.

  • The Client is granted a non-exclusive license to use the software solely for the duration of the event.

8. CANCELLATION POLICY

  • 30+ Days Notice: 100% of the deposit is retained as a credit for future events.

  • 15–29 Days Notice: 50% of the total contract value is due.

  • Less than 14 Days Notice: 100% of the total contract value is due.

9. FORCE MAJEURE

Neither party shall be liable for failure to perform duties due to causes beyond their control, including but not limited to: "Acts of God," government-imposed travel restrictions, or sudden changes in regional customs regulations.

10. INDEMNIFICATION

The Client agrees to indemnify and hold harmless the Company against any claims, damages, or legal expenses arising from the Client’s use of the robotic equipment, including any infringement of third-party privacy rights through data collection or photography during activations.